Your employee’s buddy to resolve queries & assign tasks
NeeyamoWorks ServiceDesk helps to transform low-level, "log and flog" functions of ticket handling into a business productivity system that provides value. The highly intuitive and user-friendly interface is built to enrich user experience by the use of smart bots that help bring knowledge and query administration to a single platform. Furthermore, NeeyamoWorks ServiceDesk provides adequate flexibility to support different geographic needs and business cultures.
- Interactive Interface
- Knowledge Stockroom
- Ticket prioritization
Employees have an option of raising their tickets directly on the NeeyamoWorks ServiceDesk solution or in the form of chat/email or by contacting the ticket processor via App to App/Phone to App calling. The solution has a call recording feature with an IVR, set-up in several global languages.
Frequently asked employee queries often tend to skew ticket volumes drastically. NeeyamoWorks’ FAQ repository has a cluster of resolutions to FAQs that encourage users to leverage self-service over ticket creation. Dynamic FAQs get auto-populated prompting the user to view resolutions already provided. Knowledge repositories are categorized into designated groups as a quick reference guide.
NeeyamoWorks ServiceDesk allows auto-prioritization of tickets depending on roles and defined query categories. Each query is routed automatically to the respective personnel to ensure the best resolution and speedy response. It further allows dynamic re-routing and allocation of tickets in order to prevent SLA slippage. Escalation protocols, alerts and notifications are built-in to help timely action of unaddressed queries.
The solution allows the user to create "Recurring Tickets" in order to reduce efforts taken to raise periodic tickets. "Future Tickets", is another key feature that helps raise a ticket for future events, in order to prevent misses on important tasks. Group creation with multiple SPOCs, enables queries to be queued and assigned.
The NeeyamoWorks Solution suite is a blend of cutting-edge technology, rich functionality and knowledge of our customer’s pulse.
A truly global solution
NeeyamoWorks bridges the white spaces inhibiting HR departments from fulfilling the needs of its globally dispersed workforce. Empowering employees with the right solutions to handle various triggers while minimizing in-person intervention is key. NeeyamoWorks helps organizations configure geo-specific requirements according to time-zones, global currencies and provide multi-lingual support.
We firmly believe that User Experience drives User Adoption. Over the years, employee expectations for consumer-grade digital experiences is on the rise. NeeyamoWorks provides flexible User Experience (UX) with user-based personalization. Through its intuitive user interface, NeeyamoWorks is committed to helping employees help themselves!
The NeeyamoWorks suite comes with an integrated helpdesk solution. The solution is a unique blend of HR functional expertise and technology which provides contextual and location sensitive help, that aids employees navigate through queries. Resolutions could be sought through live-chat, chatbots or by raising a ticket through conventional means.
We follow industry best practices and take adequate measures to secure sensitive employee information. The solution has role-based accesses & controls along with multi-factor authentication providing accesses only as required. Our audits result in constant investigation and analysis of vulnerabilities for establishing appropriate controls.
NeeyamoWorks offers embedded real-time analytics personalized dashboards and derived reports based on hard workforce data enabling you to take better decisions. Obtain a macro-view of your global workforce enabling you to detect risks, discover new opportunities and monitor trends across your global HR processes.
Learn how technology can be of undeniable assistance to your organization:
We leverage technology at the zenith to deliver exceptional employee experience and HR efficiency. Find out why we’re certain that you can count on us to make your HR processes breezy by looking into these resources.
Want to derive maximum value from your investment in NeeyamoWorks?
With NeeyamoWorks, customers can opt for implementation, support and User enablement services thereby not leaving them in a lurch after having invested in the NeeyamoWorks product suite. The NeeyamoWorks team hand-holds its clients, helping them to manage change, enhance user adoption and the overall employee experience.